Premium Service Barring
Premium Services are information and entertainment services and are usually advertised on television, on the internet, in magazines or newspapers and on scratch cards. Usually, to subscribe to a Premium Service you will be required to ‘Opt-in’ in response to an advertisement. An Opt-in is typically initiated in three different ways:
1. SMS – you respond to a product offer received on your mobile phone or seen in an
advertisement by texting a keyword to a designated 6-8 digit number starting with ‘19’
2. Online – your mobile number is entered in an online advertisement
3. IVR – you respond to a voice prompt in an automated recorded message received on
your mobile
Often, a Premium Service is an SMS Subscription Service, which may mean that once you Opt-in you will receive a subscribe confirmation message. This means that you have then subscribed to the Premium Service and may be subject to continual charges or fees.
Examples of Premium Messaging Services include:
- Psychic lines;
- Weather services;
- Voting lines for TV shows or competitions;
- Dating and chat services;
- Ringtones or other content;
- Adult services;
- Exam result hotlines and other corporate applications
Proprietary network services such as Optus Zoo also offer access to Premium Data Services. Examples of such Premium Services include:
- Purchasing ringtones;
- Buying music tracks;
- Watching live TV;
- Downloading mobile games
- News, sport and weather information
- Stock and indices quotes
Mobile service customers may request barring for all premium SMS and MMS services at no charge, by calling 1300 855 728. It can take up to one business day for a barring request to be actioned. Once barring has been activated you will not be charged for premium SMS and MMS services. The continued use of any other service on your mobile handset will remain unaffected.
If you wish to make a complaint about the supply of a premium SMS or MMS service, please call Customer Service. If your complaint is unable to be resolved by Customer Service, the Telecommunications Industry Ombudsman may be able to assist you.
Home Access pricing increase:
Due to recent pricing changes within the marketplace, the Home Access rate will increase from January 2009. The new Home Access rate will vary depending on your pricing plan as per the pricing schedule below:
Pricing Plan: New Monthly Home Access Rate
| Residential Freedon: |
$36.95 |
| Yak Pak: |
$36.95 |
| Business National: |
$36.95 |
| Business Regional: |
$36.95 |
| All other plans: |
$39.95 |
Priority One 3/Priority 1300/1345 Securidial Service - call price increase
Due to a change in pricing from our supplier the cost of a call from a fixed line service to a Priority One3/Priority 1300 and 1345 Securidial services will increase from 30c to 33c (GST Incl) as of the 1st of November 2008.
ISDN pricing - line rental increase
Due to a change in pricing from our supplier, the monthly access charge for ISDN service will increase. A of 1st November 2008, the following monthly access charges will apply:
| ISDN 2 charges: |
Charge per month: |
ISDN 2 |
$73.50 |
ISDN 2 Enhanced |
$78.50 |
ISDN 10/20/30 charges: |
Charge per month: |
Call Type |
Rates** |
ISDN 10 (per service) |
$355.00 |
ISDN 20 (per service) |
$710.00 |
ISDN 30 (per service) |
$1035.00 |
ISDN 10/20/30 – subsequent channels x 10 |
$325.00 |
** All rates and charges are inclusive of 10% GST.
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